Optera praised for our approach to health and safety and property protection

OpteraOptera were recently instructed to complete works to take down and replace a retaining wall within a rear garden of a property in South East London. With no external access to the rear, Optera set about designing temporary protections to the house to minimise the impact of conveying spoil through the house. The skilled tradesmen, set about boarding the floors and walls to protect them from knocks and debris from plant and materials transferred through the property. In addition, PPE and a site file detailing the risk assessments and other site specific details are located at the point of site entry along with the site register. The policyholder had expressed concerns about the scale of the project and the potential impact this would have on his property during the course of the works. He needn’t have worried as Optera are used to working in difficult access and problem sites and took the matter in our stride. Due to the terracing of the garden, it was necessary to employ the use of specialist spoil shoots to transfer the rubble from the upper garden, down to the lower level and through the house to the skip at the front.
Welfare facilities were located at the front of the Property and the entire site protected with herras fencing and signs warning the wider public of the dangers of this live site. Our client was so impressed That they have requested pictures to use for future Training and Optera were thanked for their Conscientious approach to health and safety. Whilst Optera have a reputation for innovation and cost saving repairs, we always take the fundamental responsibilities for the safety of our staff and other stakeholders affected by our works very seriously.

Optera raise the roof in Bromley

Optera were recently approached to undertake structural lifting on a double garage in Bromley. Constructed on a raft foundation, the underlying strata was brick rubble over soft alluvial fill to approximately 4m below ground level. The garage had progressively distorted about the left hand side and large cracks had developed across the rear elevation and a crack developed across the floor.
Our engineers assessed the scheme and elected to drive 5 steel cased piles around the left hand side and rear of the garage with r.c pads formed under the existing raft. Using our specialist lifting equipment, we raised the garage a maximum of 70mm about the rear left hand corner, closing the cracks from a maximum 40mm to the original 10mm joints. Additionally, the distortions across the floor slab were all but removed and the crack, cut out, dowelled and reformed in reinforced concrete. External cracks within the garage were cut out and repointed the worst areas reinforced with Thor Heliforce bars and W60 grout. Due to the longstanding distortions within the rear window, insurers elected to replace the frame but having squared the aperture, the replacement was an easy fit. The entire garage work took 5 days to complete and cost £12K. We estimate the cost of rebuilding a double garage with fibreglass roof on a new piled raft to be in the region of £40K.
In addition, the insured and her technical representative are delighted with the results.

After – The garage is level and the distortions and gaps around the window reveal have closed

Feedback From Satisfied Optera Customer Iain McPhee

Dear Optera,
I Just want to say how happy we are with the work done by James and Jo. They Worked like trojans including through 2 very hot days last week and have left the site in a very good condition. The boys were very easy to work with and helpful where needed. We have thanked them personally but please let them know we have done so through you as well.
Thanks again,
Iain McPhee

Feedback from satisfied Optera customers

Here is more recent feedback from satisfied Optera customers.
“Good morning Optera. Now the work at our property has been completed, I would like to say how pleased I am with the high quality of work. It was not an easy job, with lots of setbacks but the team all worked hard to complete. Pete Collins was so good, making things run to plan. So thank you all.
Best Wishes. Caroline Vaughan.”
We also received the email below from one of our clients who had spoken to their policyholder as part of their customer focussed approach and forwarded us the following comments;
“Hi Optera,
I’ve just spoken to Mr Wills regarding the on-going repair at his property in Wiltshire. He has very kindly passed on some feedback regarding your colleagues and I wanted to pass it on to ensure their hard work is recognised.
Mr Wills mentioned that he has previous experience of poor workmanship and contractors but advised that your staff go out of their way to be polite, carry out a good standard of work and fully explain the work to Mr Wills and his family when asked. Mr Wills is VERY impressed.
Please pass on our thanks to your colleagues, this working relationship between the contractors and homeowners not only supports the homeowner at a stressful time but makes the rest of the claim process flow well.
Many thanks
If you would like to know more about great customer service and what makes customers feel compelled to write in and praise us for the experience they received then please get in touch.