I Just want to say how happy we are with the work done by James and Jo. They Worked like trojans including through 2 very hot days last week and have left the site in a very good condition. The boys were very easy to work with and helpful where needed. We have thanked them personally but please let them know we have done so through you as well.
Here is more recent feedback from satisfied Optera customers.
“Good morning Optera. Now the work at our property has been completed, I would like to say how pleased I am with the high quality of work. It was not an easy job, with lots of setbacks but the team all worked hard to complete. Pete Collins was so good, making things run to plan. So thank you all.
Best Wishes. Caroline Vaughan.”
We also received the email below from one of our clients who had spoken to their policyholder as part of their customer focussed approach and forwarded us the following comments;
I’ve just spoken to Mr Wills regarding the on-going repair at his property in Wiltshire. He has very kindly passed on some feedback regarding your colleagues and I wanted to pass it on to ensure their hard work is recognised.
Mr Wills mentioned that he has previous experience of poor workmanship and contractors but advised that your staff go out of their way to be polite, carry out a good standard of work and fully explain the work to Mr Wills and his family when asked. Mr Wills is VERY impressed.
Please pass on our thanks to your colleagues, this working relationship between the contractors and homeowners not only supports the homeowner at a stressful time but makes the rest of the claim process flow well.
If you would like to know more about great customer service and what makes customers feel compelled to write in and praise us for the experience they received then please get in touch.
We are currently engaged in repairing a property near the waterfront in Southampton which has been the subject of extensive investigation and monitoring. No pattern of foundation movement was detected but during our won inspection, it was evident that the walls had a pronounce bulge about the roof plate, indicative of roof spread. We recommended to the client and subsequently got agreement that the property was suffering from a nominal amount of roof spread and restraint issues. To counter this, Optera have designed and are in the process of installing a scheme of masonry beams, barrel wrapping the property to counter the lateral forces imposed bu the roof. The property would have originally had a comparatively lightweight slate covering but has been subsequently been recovered in heavy concrete tiles without any additional bracing within the roof. Such issues are common in turn of the century property and are easily identifiable. Engineers at Optera, designed the masonry reinforcement scheme, using Thor Helical Remedial technology:
We are in the process of installing the beams at the moment using specialist dust free cutting equipment. The saw has a twin bladed cutter which cuts a neat slot at 10mm, ensuring that it removes all of the mortar within the bed joint and the debris is contained within specialist dust extraction equipment. The result is clean and dust free slots. The success of any repair of this nature is the preparation.
We are currently finishing off a new build in Lincolnshire. Another insurance claim where the existing bungalow has suffered from subsidence and insurers deemed it uneconomical to repair or stabilise. Optera were asked to tender for rebuilding a new bungalow next to the existing one to allow the insured to remain in situ and avoid alternative accommodating costs. As the successful tenderer we have prepared plans, designed piled foundations and built everything from the ground up.
We anticipate practical completion in six weeks with handover to the policyholder at which point we can commence demolishing the old bungalow to bring our involvement to a conclusion. If you require a new build property or any extension to your existing property, please get in touch, we would love to help.